It can be frustrating when you’re finalising super batch payments and they fail and you’re not sure why. In this article we break down the three main reasons our customers experience problems, since SuperStream came about in 2016. SuperStream is the way businesses must pay employee superannuation guarantee contributions to super funds. With SuperStream, money and data are sent electronically in a standard format.
A super batch will fail if the data…
Does not match
Is not complete
Is not valid
Quite simply, SuperStream compliance means paying employee super contributions is all electronic and the data must be correct.
What data needs to be correct?
The ABN you have recorded in your KeyPay payroll account must match the ABN on your ClickSuper account…
Your ClickSuper account was created when you registered for ClickSuper (via the Super Payments page in KeyPay)
If the ABN on your KeyPay account is subsequently changed then you’ll need to contact KeyPay support (email@example.com) and we will help you work out how to proceed.
The employee’s details must be complete/valid – e.g. tax file number, name, address, suburb, state, post code, etc.
The employee’s super fund and product choice must be SuperStream compliant.
If you have used our Add Employee Wizard to add your employees then your employee data should be fine because…
The employee’s detail fields are “required” data
Only a SuperStream compliant fund or product data is available for selection
If you have imported your employee data (i.e. “in bulk” via spreadsheet) our data verification procedures are bypassed (so non compliant information can sneak in).
Super Fund Data
All super funds were required to become SuperStream compliant prior to the compliance date 28 October 2016. Sometimes a super fund will update its ABN and/or products which means data that “was” SuperStream compliant is no longer. The super fund should write to affected employers/employees to alert them of the change and will tell them what needs to be done to ensure the data is correct.
What to check:
Does your ABN in KeyPay match the ABN on your ClickSuper account match?
Are employee details complete?
Is the employee’s super fund compliant?
Has your super fund updated its ABN and/or products?
Under certain circumstances, employees may wish to “cash out” annual leave. In these scenarios, the law is very clear that employees are required to be paid the full amount that they would otherwise have been paid. This included any super payments they would have been… Read More
One of the main reasons we built KeyPay was to save time. After talking to our clients, it quickly became apparent that one area we felt could really save time was to automatically make employee super contributions. If you’ve had to process super payments for… Read More
Today we’re excited to announce that KeyPay has the ability to automate payroll deductions into employees bank accounts and super funds. As a bonus, you can also allow deductions to expire after a fixed amount of time or after a certain amount has been paid…. Read More