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It’s all about the data!

It can be frustrating when you’re finalising super batch payments and they fail and you’re not sure why. In this article we break down the three main reasons our customers experience problems, since SuperStream came about in 2016. SuperStream is the way businesses must pay employee superannuation guarantee contributions to super funds. With SuperStream, money and data are sent electronically in a standard format.

A super batch will fail if the data…

Quite simply, SuperStream compliance means paying employee super contributions is all electronic and the data must be correct.

What data needs to be correct?

Employer Data

Employee Data

Super Fund Data

All super funds were required to become SuperStream compliant prior to the compliance date 28 October 2016. Sometimes a super fund will update its ABN and/or products which means data that “was” SuperStream compliant is no longer.  The super fund should write to affected employers/employees to alert them of the change and will tell them what needs to be done to ensure the data is correct.

What to check:

Does your ABN in KeyPay match the ABN on your ClickSuper account match?

Are employee details complete?

Is the employee’s super fund compliant?

Has your super fund updated its ABN and/or products?


Identified the problem? Here’s how you can fix a super batch failed payment.


BPAY payments are now enabled in the pay run